Gridiron Equity Group provides professional business-to-business (B2B) advisory and technology services. Our core offerings include:
All services are delivered to business clients (not consumers) and are governed by written agreements negotiated and executed on a case-by-case basis.
All client engagements are structured individually. Depending on the nature of the work, fee structures may take the following forms:
A fixed monthly or periodic fee providing ongoing access to advisory services within a defined scope. Retainer fees are typically billed in advance at the start of each billing period.
A fixed or milestone-based fee for a defined scope of work as set out in a Statement of Work (SOW). Payment schedules are agreed in the SOW and may include an upfront deposit, milestone payments, and a final payment upon completion.
For certain advisory engagements, fees are charged based on time spent at agreed day or hourly rates, invoiced monthly in arrears or as otherwise specified in the agreement.
The specific fee structure, amounts, and payment schedule for each engagement are set out in the signed Master Service Agreement (MSA) and/or Statement of Work (SOW).
Unless otherwise agreed in writing:
Accepted payment methods are specified in the relevant invoice or engagement agreement.
Retainer engagements: Either party may terminate a retainer arrangement by providing written notice as specified in the MSA (typically 30 days). Fees paid in advance for the current billing period are non-refundable unless otherwise agreed.
Project-based engagements: If a client cancels a project after a SOW has been executed:
Cancellation requests must be submitted in writing to info@gridironequitygroup.com.
Given the professional, knowledge-based, and bespoke nature of our services, fees paid are generally non-refundable once work has commenced. Specifically:
Refunds may be considered at Gridiron Equity Group's sole discretion in exceptional circumstances, such as:
Any approved refund will be processed within 14 business days of written agreement and returned via the original payment method where possible.
If a client is dissatisfied with a deliverable, the following process applies:
We aim to resolve all disputes amicably and in good faith. If a resolution cannot be reached, the dispute resolution provisions of the applicable MSA will apply.
All services are delivered digitally — via video calls, written reports, email correspondence, software deliverables, and/or documented frameworks — unless otherwise specified in the SOW. There are no physical goods or in-person deliverables unless explicitly agreed.
Timelines and delivery milestones are set out in the relevant SOW. Gridiron Equity Group will make all reasonable efforts to meet agreed timelines. Where delays arise due to client actions or inactions (e.g. delayed provision of required information), delivery timelines will be adjusted accordingly.
Gridiron Equity Group does not sell or ship physical goods through this website. All services are professional, advisory, and technology-based in nature and are delivered digitally. Accordingly, no shipping policy applies to our service engagements.
If in the future any physical products or goods are offered, a separate shipping and returns policy will be published and linked from this website.
For any questions about this policy, billing disputes, or cancellation requests, please contact us:
We aim to respond to all billing and policy enquiries within 2 business days.